FAQs

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FAQ Contents

Scroll down page to view each section:

  • About Us
  • Bandana FAQ
  • Payment, Returns, Shipping
  • Custom Orders & Wholesale
  • Privacy Policy

About Us

Our Products

SewAmazin is a small, home-based business, owned and operated by Donna Wolf, a long time Sewing Enthusiast and Westie owner.

We specialize in custom-sized Dog Bandanas and Pet Scrunchie Neck Ruffles for dogs or cats as well as unique Gifts and Accessories for Pet Lovers.

My fabric creations are often one-of-a-kind or few-of-a-kind pieces. Some of my favorite projects are special requests, so please contact me if you see something and would like it customized just for you. Most of the items you see in my shop can be made in your choice of fabrics and embroidery.

Meet our Models

My partners are my two terriers: Keli is a West Highland Terrier and is our senior at 16+ years old; Penny is a Westie/Schnauzer mix called a Wauzer and she's our rescue girl who joined our pack in 2008. I occasionally refer them affectionately as my 'Pesties'; with the aid of lots of treats, they model most of our bandanas and neck ruffles.

    

Our Priorities

Quality:  Every item we sell is carefully handmade in a smoke free, pet friendly environment. I take pride in the quality of my work and inspect each item before it is shipped to ensure it meets a high standard of excellence. Cotton fabrics used in our bandanas, ruffles and other items are all pre-washed using a hypoallergenic detergent that is free of perfumes, dyes and phosphates. Whenever possible, I purchase supplies that are made in the USA and/or sold by small and local businesses.

Comfort and Safety:  Your pet's well-being is important, so our bandana and ruffle sizes are based on actual neck and collar measurements, not breed or weight estimates. A perfect fit means no pinching or squeezing the neck!

For safety, we do not add buttons or other removable embellishments to our bandanas. Our dogs are chewers, and we know first hand how a foreign object can cause an obstruction if swallowed. It's a scary and expensive experience! We do offer personalization with embroidery on select bandanas. If you would like to request jingle bells to be added to scrunchie ruffles, we can do so, but they will be concealed inside the ruffle so they can't be easily chewed or swallowed.

Community:  We are proud to support various charitable organizations, including Westie rescues, no-kill shelters and local food banks by donating part of the sales price of every item in our shop. See each individual listing for the exact organization(s) it benefits.

Where to Find Us

As SewAmazin, I have been selling online since 2011, maintaining shops on ArtFire.com and Etsy. I also have shared my personal sewing and craft projects on my SewAmazin sewing blog since 2007.

We have been here on Indiemade since May 2015. 

You can find more of my handmade creations by browsing my photo galleries page or visiting us online:


Bandana FAQs

What are Scrunchie Bandanas?

Scrunchie Bandanas have elastic neckbands and do NOT attach to the collar, so are great for pets who wear harnesses instead of collars. They stretch to about 1.5 times the neck size of your pet to easily slip over the head.

What are Collar Slipcover Bandanas?

Collar Slipcover Bandanas are designed to be worn over your pet's existing buckle-style collar so that you can change the look without changing collars. To wear the slipcover, slide your pet's collar through the casing at the top. It’s designed to fit closely around the collar, so you may have to manipulate the fabric as you slide the buckle through the casing.

A buttonhole opening is located on one end for the leash loop/D-ring and tags to slide through so that the entire collar is covered. This also helps to prevent the slipcover from sliding around on the collar.

Sorry, our slipcover bandanas are not compatible with martingale-style collars.

What are the bandanas made of?

I like my bandanas to be easy to wear and easy to care for, so most are made of 100% cotton quilting weight fabric, some are made of cotton/metallic blend fabrics. Unless otherwise noted, they are machine washable and tumble dry.

What Size should I order?

My bandana sizes are unique! Size is based on your pet's actual measurements, not on breed or weight ranges. 

Sizing for both Scrunchie and Collar Slipcover Bandanas is based on two measurements:

  1. The drop height, measured vertically from the top edge down to the point of the bandana - choose a height that suits your pet
  2. Your dog's actual neck circumference or collar length

I have several basic sizes that I use for Ready to Ship bandanas, but since dogs come in different shapes, heights and body types, the drop height and neck size can be mixed and matched for Made to Order bandanas that custom fit your pet. Our bandanas can be custom ordered with neck sizes up to 24 inches.

► If you have a favorite bandana that fits your dog nicely, send me the measurements and I will do my best to make a similar size for you.

Basic Ready to Ship Sizes:
Size Drop Height Collar Slipcover Casing Length*
 XSmall  4 inches  12 inches (fits up to 10 inch collar)
 Small  5 inches  14 inches (fits up to 12 inch collar)
 Medium  6 inches  16 inches (fits up to 14 inch collar)
 Large**  7 inches  17 inches (fits up to 15 inch collar)
 XLarge**  8 inches  18+ inches (fits 16+ inch collar)
 XXLarge**  9 inches  custom
 3XLarge**  10 inches  custom

 

Scrunchie Bandanas are made in the same drop heights above, with your pet's actual neck circumference (instead of casing length). Measure your pet close to the neck, but loose enough to wear the bandana comfortably over their fur. 

*For Collar Slipcover Bandanas, the casing length is usually 1-2 inches longer than your dog's collar for wearing ease. For example, a 12 inch casing fits a 10 inch long collar. When ordering custom sized bandanas, enter your pet's actual collar length. 

**Be sure to let me know if your pet's collar hardware is wider than 1 inch so I can properly size the casing for Collar Slipcover Bandanas

Personalize your bandana by adding your pet's name in embroidery!

This option is available on selected bandanas when the fabric design and fiber content will support machine embroidery. Thread color, font style and placement will coordinate with the fabric design and bandana size so that it will enhance the appearance of the bandana. If you would like a particular color, font or design placement, please add a note at checkout or contact me in advance.

Please be sure to properly supervise your pet while wearing our bandanas or any other neckwear!

Custom Orders

Want a different color or themed fabric? Custom orders are welcome! Scroll down for more information.


Payment, Returns, Shipping

How can I pay for my order?

We accept PayPal as well as secure credit card payments including Visa, MasterCard, American Express, and Discover. 

If you use a credit card, you will see a payment to SEWAMAZIN on your monthly statement.

Card logos

Is your site secure?

Yes. You pay through our secure payment processors, not through this site. We never even see your credit card number. We ship your order to the address you provide. 

Sales Tax

New Jersey residents  -  6.625% sales tax will be applied to your order

All others - buyers are responsible for calculating and remitting sales or use tax for their purchases to the appropriate authority

Returns/Exchanges:

I take pride in the quality of my work and try to ensure my creations will stand up to expected use, but if something does not meet your expectations, please contact me so we can work something out. For dog bandanas and ruffles, if the size is not right, I can usually exchange them for a better fit, as long as they have not been worn.

If one of my fabric creations does not stand up to normal wear and tear, I will repair or replace it, up to one year from the original purchase date.

Packaging

Depending on the size of your order, items will be packed in a protective, resealable clear bag or zippered polybag and will be shipped inside a regular mailer or padded bubble mailer. If necessary, large orders are shipped in a cardboard box.

We strive to use packing and shipping supplies made of recycled or compostable materials as often as possible.

US Domestic Shipping

Unless noted otherwise in the item description, I ship all items using USPS First Class Package Service with USPS Tracking. 

Orders of ready-to-ship items are mailed after a cleared payment is received, usually within 24-48 hours, Monday-Friday.

Custom items, pet bandanas and scrunchie neck ruffles are made to order so please allow extra time for delivery, especially before holidays.

► I combine shipping on purchases of multiple items sent to a single address. If you place an order in two or more of my shops within 24 hours, I will combine the shipping and either issue a refund or offer store credit for the excess shipping.

Shipping Rates

 

Country First Item Each Add'l Item
United States, Puerto Rico   $ 4.00  $ 0.00
Canada *  $11.00  $ 0.00
Australia, New Zealand *  $15.00  $ 0.00
United Kingdom, Ireland *  $15.00  $ 0.00

 

* Contact me before placing an order to enable international shipping to these countries. All other countries - please contact me for an estimate before ordering

US Domestic Only: If you would like your package sent by USPS Priority Mail service, select the optional upgrade on one item in your order or contact me before checking out. Sorry, this option is not available for International orders.

International Shipping

I use USPS First Class Package International Mail to confirmed addresses only. If you would like your package registered and insured or upgraded to USPS Priority Mail International (or another mail carrier), contact me for pricing before making a purchase. Please allow 2-6 weeks for delivery.

► International shipping and handling is my best estimate based on weight - if the actual postage/handling is significantly less than the amount invoiced, I will issue a refund.

International Customs

All duties, fees and taxes of the host country are the responsibility of the Buyer. I list the purchase price of the items on all custom forms and mark the item as merchandise, not gifts.


Custom Orders & Wholesale

Accessories for Pet Lovers and Holiday and Seasonal Gifts 

Wristlets, coin purses, coffee cup cozies - are usually made in advance and ready to ship upon purchase. If you'd like something made in a different fabric or customized with a particular theme, I can usually make the substitution.

Pet Bandanas and Scrunchie Neck Ruffles

Scrunchie Bandanas, Collar Slipcover Bandanas and Scrunchie Neck Ruffles are usually made-to-order in custom sizes. I don't always have the opportunity to make a sample in each style for every fabric choice, so contact me if you see a fabric made as a bandana and would prefer a scrunchie neck ruffle (or vice versa).

Wholesale/Bulk Orders

Most of my handmade items are one of a kind or few of a kind. I work in small batches for quality control and do not mass produce large quantities of any one item.

I don’t have a wholesale price list, but I do accept custom orders and prefer to estimate a discounted price for multiple items on a case by case basis. Timeline varies by item and season, shipping is based on the weight of the finished order and I generally limit the quantity to about 20 pieces (depending on the item).


Privacy Policy

  • The customer information received by SewAmazin is used for the following purposes: to fulfill your order, communicate about an order, solve delivery issues, settle disputes and provide customer support. 
  • When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
  • When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
  • When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
  • We may disclose your personal information if we are required by law to do so.
  • In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors (i.e. PayPal and Stripe), have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
  • When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
  • Customer details are retained for legal, business and tax records only. I do not obtain, retain, reuse or transfer personal data for any other purpose.
  • To protect your personal information, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Should you wish to contact me about the storage and use of your personal data please contact me or send email to Donna@SewAmazin.com


Thank you for visiting SewAmazin! If you have any questions not answered here, please contact me and I will answer as quickly as possible!

updated: May-19-2018